Your privacy matters to us. This page explains exactly what information pak11 collects, why we collect it, how we store it securely, who we share it with — and crucially, what rights you have over your own data as a Pakistani player.
All personal and financial data stored by pak11 is encrypted at rest using industry-standard protocols. Unauthorised access is prevented at every layer.
pak11 does not sell, rent or trade your personal information to third-party marketers — under any circumstances. Your data stays within the platform.
You can request a copy of your data, correct inaccuracies and ask for deletion. pak11 responds to all data requests within a reasonable timeframe.
Card payments processed through a PCI-DSS compliant gateway. pak11 never stores full card numbers on its own servers at any point.
Plain-language summary: pak11 collects the minimum personal data required to run a safe, fair gaming platform. We use your data to process payments, verify your identity, prevent fraud and provide support. We do not sell your data. You have full rights to access, correct or delete your information at any time.
This Privacy Policy explains how pak11 ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players and visitors to pak11.click. It applies to all individuals who register an account, make a deposit, play a game, contact support or otherwise interact with any part of the pak11 platform.
pak11 is committed to handling personal data responsibly and transparently. This policy is written to be readable and direct — not padded out with unnecessary legal filler. If you have a specific question that is not answered here, please contact the pak11 support team directly.
This Privacy Policy should be read alongside the pak11 Terms and Conditions. By registering an account or using the platform in any way, you acknowledge that you have read and understood this policy. If you do not agree with any part of how pak11 handles personal data, you should not use the platform.
pak11 may update this policy from time to time to reflect changes in technology, regulation or platform operations. Material changes will be communicated to registered players via the email address on their account. The current version is always available at pak11.click/privacy-policy.
pak11 collects personal data through several channels — directly from you during registration and account use, automatically through your interaction with the platform and, in limited cases, from third-party identity verification services.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Name, CNIC, Date of Birth | Registration form, KYC upload |
| Contact | Mobile number, Email | Registration form |
| Financial | Wallet numbers, Bank account, Card (partial) | Payment flow |
| Technical | IP address, Device info, Browser | Automatic (platform access) |
| Behavioural | Game history, Session data, Bet amounts | Automatic (platform use) |
| Communications | Support chat logs, Email correspondence | Direct (support interactions) |
pak11 uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this policy.
pak11 processes your personal data on the following legal grounds:
pak11 does not sell, rent or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. Data sharing is limited to the specific service providers and circumstances described below.
To process your deposits and withdrawals, pak11 must share the necessary payment details with the relevant payment processor — Easypaisa, JazzCash, NayaPay, SadaPay, the IBFT banking network or the card payment gateway. Each of these providers processes your data under their own privacy policy and is contractually required to use your data only for the purpose of completing the transaction instructed by pak11.
If pak11 uses a third-party KYC verification service to assist in confirming your identity, the minimum necessary data (typically your name, CNIC number and date of birth) is shared with that provider solely for verification purposes. Verification providers are contractually bound to data protection obligations consistent with this policy.
Live dealer games and certain RNG games on pak11 are operated by third-party game studios. These providers may receive anonymised session data to operate the game correctly. Personally identifiable information is not shared with game providers beyond what is technically necessary for game delivery and dispute resolution.
pak11 may disclose personal data to law enforcement agencies, regulatory bodies or courts if required to do so by a valid legal order or if pak11 reasonably believes disclosure is necessary to prevent fraud, money laundering or other illegal activity.
pak11 never shares your data with advertisers, data brokers, social media platforms or any entity for purposes unrelated to operating the pak11 platform. If this ever changes, players will be notified in advance and given the option to object.
The security of payment data is a top priority for pak11. All card transactions on the platform are processed through a payment gateway that holds PCI-DSS (Payment Card Industry Data Security Standard) certification. This means the gateway meets the rigorous technical and procedural requirements established by the global card payment networks for handling card data safely.
pak11 does not store full card numbers on its own servers. When you make a card payment, the card number is processed by the PCI-DSS compliant gateway and a token reference is stored in your pak11 account to facilitate future transactions. The token cannot be reversed to obtain your full card number.
For mobile wallet payments via Easypaisa, JazzCash, NayaPay and SadaPay, pak11 stores only the mobile wallet number associated with your account. No wallet PINs, passwords or OTPs are ever requested by pak11 or stored on its servers. All OTP and PIN authentication for mobile wallet transactions happens directly within your wallet app.
Bank account details provided for IBFT withdrawals are stored securely in your pak11 account profile and are used exclusively for processing outgoing payments to your verified bank account. These details are never used for any other purpose.
pak11 uses cookies and similar tracking technologies to operate the platform, keep you logged in between sessions and improve the overall experience. A cookie is a small text file placed on your device by a website. It cannot run programmes or transmit viruses.
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the platform from functioning correctly, but disabling analytics or functional cookies will not affect your ability to play games, deposit or withdraw on pak11.
pak11 applies multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure.
Your responsibility: Security is a two-way effort. pak11 protects data on its side, but you are responsible for keeping your login credentials confidential. Never share your pak11 password with anyone — including people claiming to be pak11 staff. pak11 will never ask for your password.
pak11 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce agreements.
When the retention period for a category of data expires, pak11 will securely delete or irreversibly anonymise the data unless a legal obligation or legitimate interest requires continued retention. You may request earlier deletion of your data subject to the limitations described in the Your Rights section.
As a user of pak11, you have a number of rights with respect to your personal data. pak11 respects these rights and will respond to requests within a reasonable timeframe — typically within 30 days. To exercise any of these rights, contact support at [email protected].
Request a copy of all personal data pak11 holds about you. We will provide this in a structured, commonly used format.
Request correction of any personal data that is inaccurate or incomplete. You can update many details directly from your account settings.
Request deletion of your personal data where pak11 has no legal obligation or legitimate interest requiring its retention.
Request that pak11 restricts its processing of your data while a dispute about its accuracy or use is being resolved.
Request your personal data in a portable, machine-readable format so you can transfer it to another service if you choose.
Object to pak11 processing your data on the basis of legitimate interests. Processing will stop unless pak11 can demonstrate compelling grounds that override your rights.
Some data rights are subject to limitations where retention is required by law — for example, transaction records must be kept for AML compliance purposes regardless of a deletion request. pak11 will always explain clearly if a requested deletion cannot be fully actioned and the reason why.
pak11 is strictly for users aged 18 and above. The platform does not knowingly collect personal data from anyone under 18 years of age. Age verification is performed during account registration and as part of the KYC process before withdrawals are processed.
If pak11 becomes aware that personal data has been collected from a person under the age of 18, the account will be closed immediately and all data relating to the account will be deleted, with the exception of records required to demonstrate compliance with the age-verification requirement. Any deposits made will be returned to the source payment method.
If you are a parent or guardian and believe that a person under 18 in your household has created a pak11 account, please contact support immediately at [email protected]. pak11 will investigate and take immediate action. Parents and guardians are also encouraged to use parental control software on shared devices to prevent access to gaming platforms.
pak11 may update this Privacy Policy periodically to reflect changes in how we handle data, changes to applicable regulations or improvements to our privacy practices. The "Last Updated" date at the top of this page will always show when the most recent revision was made.
When changes are material — meaning they significantly affect how your data is used or the rights you have — pak11 will notify registered players via email to the address associated with their account before the changes take effect. For minor updates such as clarifications, formatting corrections or improvements in readability that do not change the substance of the policy, notification will not always be sent but the updated policy will always be available at pak11.click/privacy-policy.
Your continued use of pak11 after an update to this Privacy Policy constitutes acceptance of the revised policy. If you disagree with any material change to this policy, you should stop using the platform and contact support to arrange account closure and the return of any real-money balance.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how pak11 handles your personal information, please get in touch. The pak11 support team is available 24 hours a day, 7 days a week including public holidays.
pak11 aims to respond to all privacy-related requests within 30 days. Complex requests involving large volumes of data may take up to 90 days, in which case pak11 will acknowledge the request and provide a timeline within the initial 30-day window.
Data requests: When submitting a data access, correction or deletion request, please be as specific as possible about what data you are requesting or what action you want taken. This allows pak11 to process your request accurately and efficiently. Identity verification may be required before some requests can be fulfilled to protect you against fraudulent data requests from third parties.
Now you know exactly how pak11 handles your personal information. Everything in PKR, zero data selling, instant Easypaisa payouts. Register in under two minutes and experience it yourself.
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